After placing your order with LUCENEST, you will receive an email confirmation of your receipt. Many orders ship the next business day, but some take a few days. Out-of-stock items will take longer. We will update you via email if you cannot receive your item(s) within 1 to 3 weeks from the date of your order. If you do not receive a confirmation email, please email us at support@lucenest.com.We will send you an email once we know your item(s) have shipped.

Yes.LuceNest secure software encrypts all your personal information, including your credit card number, name, address, and phone number. Our software utilizes "Secure Socket Layer" or SSL technology used by other major retailers.LuceNest will never sell or lease your personal customer information.

To request a return, contact Customer Services via this link, providing information about your order: order number, the email address used for the order, and the reason for your return. Customer Service is at your disposal to clarify any doubts about the procedure.

You can monitor the delivery to our warehouse directly on the courier's website using the tracking code indicated in the email confirming the return procedure.